Audience-related roles

Roles

• Art Directions

  This team assists with crowd control and guides visitors at the locations of IFFR’s Art Directions programme. These film-related projects are often located in different parts of the city and take on many different forms, including exhibitions, sound//vision, immersive media, and art installations. The tasks of volunteers in the art directions team could include, checking tickets, guiding people to the different artworks, or helping visitors with VR headsets. 

  Profile:

  • Affinity with art / digital media or interest in learning more about this
  • Flexibility
  • Interest in art
  • Friendly attitude

  Working hours:

  Part-time during the festival.

• Audience assistants

  Audience assistants complete the film experience for both guests and audiences, by giving them a warm welcome and answering any questions they may have. Your main responsibilities are to check tickets, be a host to the visitors, and assist with crowd control at the festival’s screening venues. Additionally, you’ll be asked to look after the auditoriums before, during, and after screenings or pick up activities catered to your chosen location (e.g. ‘De Doelen’ or Cinerama). You’re the eyes and ears of IFFR from within the screening rooms.

  Profile: 

  • Flexibility
  • Patience
  • Prepared to take on different roles
  • Friendly attitude

  Working hours: 

  Part-time during the festival.

• Merchandise (closed)

  The Merchandise desk is located at the heart of our festival hub, ‘de Doelen’ as well as smaller desks in various other locations. You will assist the team members with the sales of  T-shirts, jumpers, socks, and other festival memorabilia to our audiences, guests, and your fellow volunteers.

  Profile: 

  • Communication skills
  • Dutch and English skills
  • Friendly attitude

  Working hours:

  Part-time during the festival.

• Customer Service (closed)

  As part of the customer service team, you’ll make sure that everyone with questions regarding ticketing or the programme has a place to get informed. You will work at the IFFR office and help the Customer Service team by answering questions about buying tickets or show changes via the phone and an online chat system.

  By answering questions online and via phone, you help people with buying tickets or show changes.

  Profile:
  

  • Good communication skills
  • Likes helping people, and stays calm in difficult situations
  • Friendly attitude
  • Good problem-solving skills

  Extra: This role requires basic computer skills and has an extensive training where you’ll learn how our system works and how to chat with customers. 

  Working hours:

  Part-time or full-time before and during the festival.

• Information Desk

  As a volunteer at the Information Desk, you are the first point of contact when people visit our venues. At each festival location, the people at the information desk provide our visitors with directions, answer questions about the IFFR programme, and collect lost and found items. You are a host to the festival and you make our visitors feel welcome from the moment they walk in. 

  Profile:

  • Good communication skills
  • Likes helping people, and stays calm in difficult situations
  • Friendly attitude

  Working hours:

  Part-time during the festival.