- What can I use a personal account for?
You'll need an account to become a Tiger Member, a Tiger Member with IFFR Unleashed or a Tiger Member Supreme. When the festival programme has been announced, you can also use your account to manage your favourite films and events, make your personal agenda, view your tickets and share tickets with other film enthusiasts (when you're a Tiger Member).
- I've lost my password. What do I do now?
You can easily reset your password. Go to the login page (via the account icon in the upper right corner of this website) and click on 'Forgot password'. Enter the email address of your account and click on 'Continue'. Within a few minutes you'll receive an email. No email? Please check your spam filter.
- I can't remember the email address of my account. What do I do now?
Go to the login page (via the account icon in the upper right corner of this website) and choose 'Forgot password'. Enter one of the possible email addresses and click 'Continue'. If the system doesn't find a matching account, it won't be possible to reset the password. If you really don't remember your email address, register for a new account.
PLEASE NOTE: the Tiger Membership, the Tiger Membership with IFFR Unleashed or the Tiger Membership Supreme are connected to a personal account. Tiger Members, Tiger Members with IFFR Unleashed or Tiger Members Supreme shouldn't register for a new account if they want to keep their privileges. They may send an email to [email protected].
- How do I change my password?
Log in to your account. Go to your personal details and click 'Change password'. Enter your current password first and then the new password twice. After clicking 'Continue' your new password will be saved.
- How do I change my email address?
Login to your account. Go to your personal details and click 'Change details'. You can change your email address. After clicking 'Continue', your new email address will be saved. Please note: Only one account per email address is allowed.
- How do I upload or change my profile picture?
Login to your account and click on the pen symbol on your profile picture. Now you can upload a picture. The photo has to be .jpg or .png, and no larger than 1MB.
- I'm getting an error when uploading my profile photo. What now?
Then the picture probably doesn't meet the following requirements: jpg or png, no larger than 1MB. Choose another photo or edit your existing photo and try again.
- I am a Tiger Member, can I also order tickets for another Tiger Member with my own account?
That's possible. As a Tiger Member, Tiger Member with IFFR Unleashed or Tiger Member Supreme you can now buy tickets for another Tiger Member after you add them to your connections. Log in to your account (at the top right of this website). Go to 'Share tickets' and add a new connection. We recommend doing this before the ticket sale starts. Read more on the Tiger Membership, Tiger Membership with IFFR Unleashed, or Tiger Membership Supreme pages.
- How do I delete my MyIFFR-account?
To delete this account, fill in this form and chose the second option ‘I would like to have all my personal data removed.’