FAQ

FAQ Online Festival

Here you will find the most asked questions about attending IFFR online. Looking for more general information? Check out our practical info pages for the online festival.

The films in the official selection can unfortunately only be viewed online within the Netherlands. The Big Talks programme and the IFFR Daily Talk are exceptions: they can be viewed worldwide and you don’t have to buy tickets. Just join the stream from the respective page, to be found on the programme overview page.

Yes that’s possible. For on demand there is a substantial capacity. But this is not infinite. So if you are certain you want to watch a film, don’t wait to buy tickets until the last minute.

You do not need your e-ticket for online screenings. The access is connected to your account. As soon as you’ve bought a ticket, you can see that programme in your Agenda. From there you will also be able to access the stream as soon as it is available.

Ticket information for IFFR 2022 will be made available in late 2021.

With timed screenings you can start the stream 20 minutes before the actual programme begins. You can also open the stream after it has already started, however the film will not restart from the beginning when you do. 

On demand films may be started at any moment in the 72 hours that they are available. So this could be much later than the date and time you bought your ticket. Please note: if the film lasts longer than the time still available, then you can finish watching but you can not restart after the period has ended. So you can not refresh your page or re-open the stream if there is a technical issue.

Most importantly: within the 72 hours, you choose the moment you press the play-button to start watching the film. However, as soon as you press the play-button for an on demand film, you have 24 hours to finish the film (within the 72 hour viewing period). If you haven't finished watching the film as the viewing period ends, the film will continue playing. However, you can no longer refresh your browser or otherwise restart the film. Our live chat can also no longer assist you with technical issues. We therefore recommend watching the film in its entirety within the 72 hour viewing period.

 

This is possible in principle, however it is always a good idea to run through our technical checklist first.

During IFFR 2021 you can watch films online in two different ways:

The timed screening is something similar to an online screening room: everybody is watching at the same time. You have to open the stream at the right moment to join. You cannot rewind or restart the film. There is a chatroom and whenever possible a live, interactive Q&A with the filmmaker. 

Every film in the IFFR 2021 programme is also available on demand. Every festival day at noon (12:00 hours) a batch of films will be made available for 72 hours. If you buy a ticket for this you can watch the film (including an introduction and interview if available) at any moment within that timeframe. Check out the programme page to see which films are available on what festival day.

Most importantly: within the 72 hours, you choose the moment you press the play-button to start watching the film. However, as soon as you press the play-button for an on demand film, you have 24 hours to finish the film (within the 72 hour viewing period). If you haven't finished watching the film as the viewing period ends, the film will continue playing. However, you can no longer refresh your browser or otherwise restart the film. Our live chat can also no longer assist you with technical issues. We therefore recommend watching the film in its entirety within the 72 hour viewing period.

 

 

If you haven't finished watching the film as the viewing period ends, the film will continue playing. However, you can no longer refresh your browser or otherwise restart the film. Our live chat can also no longer assist you with technical issues. We therefore recommend watching the film in its entirety within the 72 hour viewing period.

Is your question still unanswered?

We are happy to help. Send us an e-mail via [email protected] or call us (+31) 10 890 90 90.