FAQ

Ticket sales info

Everything you need to know about IFFR's ticket sales.

Ticket sales for IFFR 2023 starts on 20 January at 20:00. Tiger Members can buy their tickets from19 January at 20:00 and some partners can buy their tickets from January 19 at 12:00.

Tickets can be bought online from January 20 onwards. (Tiger Members can buy their tickets from January 19). There will not be a box-office at every location this year. At de Doelen and LantarenVenster there is a Ticket Support desk for those that have challenges buying tickets online. Via our website chat you can ask for assistance while buying your tickets online and at the locations there is a Information Desk where you can get assistance with buying your online tickets. 

The regular price for a feature film is 12 euro. For students and youngsters under 23, we ask 8 euro for a feature film. The regular price for Mid-Length and Shorts is 9 euro and for students and under 23 we charge 5 euro. Special rates apply for specific partnerships and Tiger Members.

There is no maximum on numbers for regular ticketsales. For some festivalspecials we apply a maximum number of tickets of 4. And for some discounted and free tickets we do apply a maximum of 1 per person. 

Returning purchased tickets is not possible.

It is possible to buy tickets without making an account. You will always have to leave your email. When you make an account afterwards with the same email, your tickets will automatically be added to your account. 

The start of ticketsales for IFFR Volkskrantdag 2023 starts on december 22. 

The VPRO Preview- or Reviewdag will take place during IFFR 2023. The ticket sale for the general public will then start in the beginning of December 2022.

Yes you can. There will not be a box-office at every location this year. But at de Doelen and LantarenVenster there is a Ticket Support desk for those that have challenges buying tickets online. 

We would like to sell our tickets online as much as possible.Via our website chat you can ask for assistance while buying your tickets online and at the locations there is a Information Desk where you can get assistance buying your online tickets. 

After purchasing tickets on this website, you will receive an email with your purchase. Tickets can be scanned from this email or from your account. It is not necessary to print tickets.

Our live Web Helpdesk is open during the following times:
19 jan 10.00 - 23.00
20 jan 12.00 - 22.00
21 jan 12.00 - 17.00
22 jan 10.00 - 17.00
23 jan 10.00 - 17.00
24 jan 10.00 - 17.00
25 jan - 4 feb 10.00 -23.00
5 feb 10.00 - 17.00
6 feb 10.00 - 17.00

Outside of these opening times, the chat will give you the opportunity to send your message to be answered later via email. 

We switched ticketing providers in summer 2022. After the switch, we noticed that some visitors started seeing the error “E-mail address is not known” while trying to reset their password. Something might have gone wrong during the migration of accounts, meaning that some accounts have not been migrated properly, causing the error to appear. If you come across this error, we recommend creating a new account with the same email address.

If you submitted a project and come across this issue, please get in touch with us at [email protected].

Is your question still unanswered?

We are happy to help. Send us an e-mail via [email protected].