FAQ

Personal account

What can you use your account for? How do you change your email address? Find out more about your personal IFFR account.

You'll need an account to become a Tiger Member or a Tiger Member Supreme. When the festival programme has been announced, you can also use your account to manage your favourite films and events, make your personal agenda, view your tickets and share tickets with other film enthusiasts (when you're a Tiger Member).

You can easily reset your password. Go to the login page (via the account icon in the upper right corner of this website) and click on 'Forgot password'. Enter the email address of your account and click on 'Continue'. Within a few minutes you'll receive an email. No email? Please check your spam filter.

Go to the login page (via the account icon in the upper right corner of this website) and choose 'Forgot password'. Enter one of the possible email addresses and click 'Continue'. If the system doesn't find a matching account, it won't be possible to reset the password. If you really don't remember your email address, register for a new account.

PLEASE NOTE: the Tiger Membership or the Tiger Membership Supreme are connected to a personal account. Tiger Members or Tiger Members Supreme shouldn't register for a new account if they want to keep their privileges. They may send an email to [email protected].

To change your password, click on the login button in the top-right corner of your screen. When you’re in the login screen, click "Forgot password?" and follow the instructions. This will give you the option to reset your password.

Login to your account. Go to your personal details and click 'Change details'. You can change your email address. After clicking 'Continue', your new email address will be saved. Please note: Only one account per email address is allowed.

Login to your account and click on the pen symbol on your profile picture. Now you can upload a picture. The photo has to be .jpg or .png, and no larger than 1MB.

Then the picture probably doesn't meet the following requirements: jpg or png, no larger than 1MB. Choose another photo or edit your existing photo and try again.

To delete this account, fill in this form and chose the second option ‘I would like to have all my personal data removed.’

Is your question still unanswered?

We are happy to help. Send us an e-mail via [email protected] or call (+31) 10 890 90 90.